SHIPPING PRICE LIST
Shipping price list and rules at www.shop-arkana.com
When payment is made using the traditional transfer, Credit Card payment
The shipping price calculation is indicated when placing an order, i.e. the cost depends on quantity.
* Shipping cost is automatically calculated for EU countries, and free shipping rule of 250EUR is only for EU countries.
For shippings outside EU, shipping cost is calculated for a quantity of order and cost is added after this calculation.
Each parcel dispatched by us is insured up to its full value.
Parcels are insured by us to the full amount of the goods. The goods are secured by filling empty spaces of the cardboard box with air filler and sheets and, moreover, large orders are layer packed.
Insurance of and complaint about a damaged parcel
Each parcel sent by us is insured up to its full value in case of its damage during transport. The insurance cost is already included in the shipping cost. If the parcel is damaged during transport, the carrier covers the damage costs. Any matters connected with complaints are settled by our shop with the carrier and damaged elements are sent to you at once. The only thing we need from you for complaint purposes is the Damage protocol prepared together with the courier. Such a protocol should be sent to us using, whichever is more convenient, the e-mail address: firstname.lastname@example.org or regular mail at the following address:
ARKANA COSMETICS Sp. z o.o., ul. Polnocna 15-19, 54-105 Wroclaw, Poland with the mention: Complaint.
Please inform us about any discrepancies between the goods received and ordered within 5 working days.